Worse service from Capitec

I made an immediate payment from capitec to Nedbank at 08:43 this morning up to now the funds are not reflecting. I have been to Vangate mall capitec branch Br002278 from 11 until 13h00 pm and they send me from pillar to post with no resolution the debit order was supposed to go through from my Nedbank account at 13:00 pm. Would the bank pay me for the inconvenience hell no they will say they are sorry but if this was the client's inconvenience the bank will call you 24/7 harassing you about their money? I need this issue to be resolved today as I cannot wait for 3 days or 21 days for ur convenient time to resolve this matter. The reason for the immediate payment is that I need the funds ASAP and you still charged me for the immediate payment that did not take place. You guys are pathetic and your customer service is worse. I will need this to be escalated to the management and contact me with a resolution not tell me that you are sorry as that will not resolve my problem.