WORSE SERVICE FROM CAPITEC

I got a call from Tarryn McKerry who said I need to get an Itemised billing from MTN for them to resolve my query, she said I must email it to them once I have received it, I then though it was another delaying tactic from Capitec not to have my query resolved. With that being said I have requested the statement from MTN but they have been having system problems so I could not receive it. For my peace of mind I have concluded by closing my account with this bank because they have actually failed dismally to resolve just a minor query.