Worse service ever . Capitec Rosebank Mall.

Capitec bank in Rosebank. Service is dull and unbelievable. I had a cash sent done on the 4th of July and it was hanging and my recipient could not get the money due to capitec IT or technical error. I went to the branch and was assisted by capitec manager Andre who kept giving me false hope and advised it's sorted I must redeem pin which I did and still not transpired, I went back to him and he said he spoke to his reginal manager who whom he said he has authorised a credit and money will be transferred to my account and still nothing. I called Andre and told him I can't keep coming to the branch and yet nothing happens. He got irritated and was rude to me on the phone. I am still without hope waiting for my R150 that capitec owes and I am tired of the lies the branch manager promised and I want everyone to know that banking with capitec is a big mistake as the service is horrible. Capitec Rosebank is lacks professionals and I hope people are aware. I am not happy with Andre because he doesn't know what his doing.