KT
Kopano T
1 reviews | Active since Nov 2021
22 Nov 2021, 16:50
Worse service ever
We tried stopping a lost card and the call took longer than 7 minutes which was just a waste or air time as the consultant just placed a call on hold than hang up without any confirmation of having successfully stopped the card and we were busy getting on line shopping notifications from uber eats using the same lost card. Now the branch says we can't lodge a dispute on the transactions as they were online purchases, but they are failing to confirm how the transactions went through without OTP' s from our phone.
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Replies (2)
Capitec Bank's replyOfficial
22 Nov 2021, 17:07Good day Kopano
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Nov 2021, 17:07
Official
Good day Kopano
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 17:02Hi Kopano
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 17:02
Official
Hi Kopano
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank