WORSE SERVICE EVER

Hello, thank you for taking the time to share your experience. We are really sorry to hear how upsetting this has been and we understand how frustrating it feels when money is sent to the wrong account. When a transfer is made to an incorrect number, the funds unfortunately belong to the recipient once it is successfully processed. By law, we are not allowed to reverse or remove money from another person’s account without their consent, even when the error was unintentional. This is why we require written consent from the recipient before any refund can be processed. We appreciate that you managed to contact the recipient yourself. While our teams do make repeated attempts using the verified contact details linked to the account, we can only proceed once consent is formally provided to the bank. Without that consent, Capitec is legally restricted from taking further action.