Worse Service and Experience

I am a very loyal Capitec client...I have been using this bank and very happy with the service ever since I opened the ban*****IL TODAY I have had the worst experience as I am typing I walking begging people for money for Uber fair...this is my story..I withdrew money this morning around 12:20 at a FNB ATM by the garage...I inserted my card ..requested cash ...the machine asked me to take out my card and it was stuck on that message...No money came out and I got a sms notification stating the money was withdrawn I then too a picture of the error and emmediatly went to FNB to tell them ...I was advised to go to Capitec bank luckily the branches are close to each other...Now Capitec tells me to wait 30 DAYS....how am I suppose to survive the month this was alot of money R1200 that I have for my groceries what am I meant to live by. Can't they give me my cash now and claim from FNB by that 30 days....this is seriously disappointing I seem ti be going nowhere...th3 branch now tells that they bow don't see the transaction on my Bank statement and my app I don't see it..the reference number I was given is ***4...I need my money as in like yesterday otherwise I'm moving banks which I would hate to do.