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Ann A

1 reviews | Active since Feb 2019

21 May 2025, 10:37

Worse service

I tried to withdraw my last R200 from my account, I selected credit card instead of savings and the transaction was declined and i got my card out the ATM. Thereafter i received an sms the money was taken out of my account😭but the transaction did not even go through and i was even charged R10 for declined transaction on my app. i used an Absa ATM and mind you the only reason i had to use the Absa ATM was due to the Capitec ATMs being down😭. Upon raising the issue to capitec they tell me it will take 30 days to get my money back and this was literally the last money i tried to withdraw from my account. I am so disappointed with the service, i cannot even buy me lunch today and i have no travelling home but capitec doesnt seem to care.

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Replies (1)
Capitec Bank
Capitec Bank's reply21 May 2025, 12:40
Official
Hi Ann, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.