Worse send cash service ever

Worse service ever I sent money to my grandmother to buy food durning this pandemic via send cash she couldn’t collect the money from any of the shops or ATMs I had to drive 80km so I can check why my grandmother isn’t receiving the money as it was the last money I had . Capitec Eastgate couldn’t help nor customer care they are rude specially Sumayah Moola from Capitec Eastgate. The money still says pending on my app no one has collected it but I can’t redeem the cash I was told to wait 30 days so my money comes back into my account unbelievable useless service useless Capitec bank certainly changing banks after this