WORSE CUSTOMER SERVICE I HAVE EXPERIENCED

I am a business owner who has a Capitec account as many of my smaller customers use Capitec so there are transaction going through this account constantly. Some individual contacted Capitec and reported my account as *****ulent and without checking or consulting with me Capitec deactivated my account. I had to then go into the bank to verify this WHICH I DID. I was then told I would be sent a sms to which I would need to communicate via WhatsApp which I did. I was told via WhatsApp that I needed to present a certified copy of my ID, and to prove why I accepted the priestly sum of R570 from a client. I don't know who the client is so I don't know how I was expected to prove why I accepted this money. I had to also do an affidavit to state why I was accepting money; seriously!!! I then went back to the bank on 4 October with all the necessary documents including my company docs to prove that I am legit BUT I have not heard back from Capitec since. I tried to go back onto WhatsApp but dearest Emelda was of no use to me at all and told me that I will be contacted by the ***** unit. I am growing old waiting and I have money that is sitting in this account that cannot be accessed and Capitec just doesn't care.