Worse client service ever.

i have been trying to open a savings account with Capitec for the past three years (after closing the account i had) and have been experiencing problems getting a bank account since than. This matter has been escalated to different departments, yet still no help. I was advised my previous profile should be deleted from there system and they should create a new profile (as the previous account is closed) yet no-one in their branches is able to assist in that regard either. They are selling us this "bank better live better" slogan, yet they cannot even assist with opening a new account.