Worse bank ever with a poor customer service

Capitec Bank is the worse bank to bank with I don't know who are they protecting us as their clients or themselves I have paid money to the wrong account but they aren't able to reserve funds back to my account from the 13th of March till now instead they have told me there is nothing they can assist me with because they need to contact the account holder, the account hold is the deceased they have requested documents of which I didn't have I have made means to reached out to the accounts holders family I have sent them the documents confirmation the account holder as the deceased I do not understand why the account was activated in the first place because as the death certificate is issued the account should be deactivated still the account is still active capitec reverse my money and close my account all my request were completed with a feedback