1 reviews | Active since Oct 2016

18 Apr 2018, 20:11

WORSE BANK EVER

I have a loan and a credit facility with them. I just received a letter from them informing me that I am in arrears with one month . How can I be in arrears if they handle the debit order and I bank with them. I have no control over the debit order and I have never defaulted. My loan is almost paid up so I suppose that's why I'm suddenly in arrears. This is a bad reflection on my credit score. I will never advise anyone to take a loan with them. I will close my account with them and lodge a complaint with the NCR and Credit Ombudsman. I can't wait to finish with them.

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Apr 2018, 11:49
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply10 May 2018, 11:28
Official

Good day Ms Bennett

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank