Worse bank ever

On the 05May my account got blocked , Capitec didn't inform me it was when l tried to log into my app that l noticed that my account was closed

I phoned the bank and they told me that someone reported my account and l have to submit a detailed affidavit and my ID copy of which l did the next day on the 06May then l was told that my account will be unblocked before 11May

Today it's the 26May but still my account it's still blocked , everytime l call l am told different stories and not getting the help l need. They don't communicate with me at all the only massage l Received it they one with my incident ref number but when l try to track it via their WhatsApp it's unsuccessful , it just state that l have no incidents in the last 90days

Like they accept payments that are coming Into my account but l am unable to access my funds even my child disability grant Capitec is nothing but a **** and their customers service is the worse