Worse bank ever

I deposited money into my Capitec Account on 1 June 2021 and later the funds was transferred from my account without my approval and I lodged a query for reversal and it has never been solved since last week I have been waiting for a call back of their so called 1 day business day. I got three different reference number for 1 call. It is extremely terrible. I will not bank with Capitec because your money is not safe with them. They will keep you on the line until.