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Pamela M

1 reviews | Active since May 2020

24 May 2020, 12:24

Worse Bank

Dear Capitec Bank

This is by far the worse ban****!! I went to the bank these poor service the call centre is the worse

No one has resolve my unauthorised transactions that went through my account on the 29 April 2020.

Yet the same transactions I reported to be unauthorised still come through on the 05 may 2020 via an sms

My account was Compromised ,I have no money I couldn’t pay my debts I was told someone will call me but yet no

Bothered to call me it makes me think the bank is in it with the Syndicate SBT SOFTWARE CAPE TOWN Sportingbet South Africa that been taking my money I’m sick of being told that it’s still pending ,so that means these no one working on the case I reported via the call centre and the Bank branch you gave me ****ty services and top of that no one is bothering to investigate what the hell is going on.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 May 2020, 11:04
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank