Worse and unsafe Bank ever delt with Capitec

Am so disappointed from the Bank, I logged q query 3 weeks ago for ***** on my account. I was never issued with case number and I asked to send the affidavit of which I did and was never contacted with feedback. I then decided to call called last week to follow up on my surprise the claim was declined.

When I asked for the reason was told that I didn’t report immediately. My question was done what proof do they have that I didn’t report immediate no one could give a reasonable or positive explanation on the decision taken. On the day I called it took the call centre to answer my call after for minutes, clearly that wasn’t investigated.

My matter was then referred to complaint without my concern and knowledge, was given ref thinking that was the case number and I would be getting feedback on the decision made, on how and why the decision was taken.

So decided to call were I spent over R120.00 on air spoke to manager Mpho she was not understanding and helpful was just waste was of R60.00 air. Called again spoke with Amy who’s the TL who also couldn’t help and she hung up the call on and called back looking for the manager. Two hours later Mpho called after I wasted another R60.00 airtime try to get to me with no help as client wasn’t help she then hung up on me and never called back.

To my surprise once more was told to block card immediate of which was done 3 weeks ago by their banker and last week there was a transactional done on my account and mind you I haven’t called the card yet.

This bank does not care of it client This bank is not safe

Hopefully someone can tell me how money was taken from my account after the card was stopped