TM
Thabo M

1 reviews | Active since Jan 2022

05 Jan 2022, 16:34

Worried Client

Good day

I keep on getting random calls from consultants claiming they work for Capitec Bank. Every time they ask for my ID number but they don't want to state the reason why it's needed. Do you have any external call centre that your internal staff are not aware of? The following numbers called from "Capitec" +***/+*** All they say is "it's about your account" when you question they say go the the branch.

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Jan 2022, 16:05
Official
Good day Thabo 

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply25 Feb 2022, 06:59
Official
Hi Thabo 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank