Hellopeter
Share Your Experience
NS
Nonhlanhla S

1 reviews | Active since Dec 2017

29 Dec 2017, 23:14

Worn I'D book

I've went to your branch on the 28 Dec 2017 to FICA my account was turned away because my ID book was worn out ,the ink was blurry due to the perfume that broke in my bag and damaged my ID,mind you I have several bank accounts with major banks,I was just from STD bank to get my statement for my home loan acc they've assisted without hesitation just opened a business acc with FNB they've assisted promptly,what is so special about you guys not assisting because of my worn ID book..Kutlwano from 28 Harrison sent an instruction to your forensic department to verify still waiting for my call,what is the point of taking a picture of me cos you can clearly see it's me ,was told it's for my identity protection.And please deal with Kutlwano cos she promised me to call back for feedback..And can you transfer money that's in my account and close my account..So you guys think I'm a *********..

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Jan 2018, 11:34
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply08 Jan 2018, 13:34
Official

Hi Nonhlanhla

Thank you for bringing your matter to our attention.

Since the branch has contacted you to revisited our branches for assistance, you have accepted in order to resolve your matter.

Thank you for accepting our assistance in order to resolve this matter.

Kind regards

Donorique (Complaint Management)

Best regards,