1 reviews | Active since Mar 2017

02 Mar 2017, 21:25

Work half a year to qualify

<p>Was apauled by capitec Heidelberg mall yesterday.</p> <p>My fiance was told she needed to have six months pay slip to qualify for a short term loan. </p> <p>This made her think that it may be a racial issue as the indian consultant told her that he always deals with such people from her company all the time and was turned back.</p> <p>She then had to drive all the way to the Vaal and was approved immediately. </p> <p>Was this consultant not trained enough, if at all?</p> <p>We're greatly disappointed </p>

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Replies (3)
Capitec Bank
Capitec Bank's reply03 Mar 2017, 08:30
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply03 Mar 2017, 14:57
Official

Good day Mr Nene

As per our telephone conversation, once again please accept my sincere apology for the service experienced. I trust that your issue is now resolved.

Kind regards

Nondi Tsholoba

Complaint Management

Capitec Bank

's update03 Mar 2017, 20:27
Reviewer Update

I thank you for your understanding of my frustration and resolving the issue