Won't help me to FICA

I have taken my proof of residence together with the letter completed by my husband. Your employee refused to help me because the utility bill from the municipality does not specify the suburb. I will gladly send you my utility bill so you can inspect for yourself. There is no suburb specified because they use the postal address to deliver the bill. But your banker won't accept that my street address is within a suburb because the utility bill does not specify that. They told me that head office will fire them if they help me. If you want me to list my physical address as a post box I will do that for FICA but my common sense tells me that is wrong. Your employee disagrees and insists that I live in a post box and that is the physical address they want to list.<br> <br> It was clear to me today that your employees were just trying to be difficult. I don't know how you expect me to FICA if your branch will not accept my utility bill from municipality. I am strongly considering to move to another bank institution.