MK
Mark K

1 reviews | Active since Feb 2016

27 Feb 2016, 15:14

Woe for relying on Capitec

January was a tough month! <br> I had re**** on my capitec \credit facility\" to make it through.<br> However, Capitec decided to take a debit order that should be done on the 25th on the 28th.<br> They have been taking three debit orders of my account on the 25th regularly.<br> So when I wanted to acces my credit facility, I was declined.<br> On enquiry I was told the debit order was returned \"insufficient funds\".<br> I drew a bank statement showing that on the 25th when the other two debit orders were taken,<br> there was indeed enough money to process the 3rd bebit order. <br> THEY HAD ****!<br> Then I was told that it was the system that was \"hanging\" and I had to wait. <br> Two days later they tried to debit from the account that THEN didnt have enough money in!<br> Should they have taken the money as per the contract and my instruction everything would have been fine.<br> However, I spent February living of a few hundred rand I borrowed because of their mistake.<br> No Fair Capitec! <br> You ****, blamed me and then shrugged your shoulders.<br> Well as the result of this, I have app**** for debt review, I hope Capitec is happy.<br> I am done with them!"

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Feb 2016, 09:38
Official
Hello uriah,

Please accept my sincere apology for the inconvenience caused.

Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank