AH
Anna H
1 reviews | Active since Jul 2015
28 Jul 2015, 15:49
Without any notice
In January 2015 i received a sms that i have to bring my id and my proof of address to Rica my account before the 31 of January 2015. I done it before that closed date. And now in the morning i just get a sms what say Mrs Horn, a hold was placed on your account on 28 July 2015. Visit any branch with your id and a proof of residential address.. Without any further notice. It is unacceptable and i want a apologies from Capitec bank, How dare can they place a hold on my account if i have bring in all my documents as requested.
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Capitec Bank's replyOfficial
28 Jul 2015, 16:16Hello Annetjie Horn ,
I acknowledge your posting, and have referred it to Zenande Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zenande Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply28 Jul 2015, 16:16
Official
Hello Annetjie Horn ,
I acknowledge your posting, and have referred it to Zenande Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Zenande Tabata for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank