Withdrawal with no cash

I withdrew money from capitec atm it kept saying processing for more than 30 minutes i called the client care they tolf m to wait 24hrs i had an emergency ended up loosing smrhing valuabe. If i needed the money to take my child to hospital he would have died. Noma 1 of the consultant i spoke to when i called cor the 3rd time still wanted to ask me security questions . I bought airtime of 12 and 50 rands which i want back as i didn't get any assistance. I had to borrow money for petrolR100 because i had to drive to the nearest branch at Letlhabile. CAPITEC service is appalling and very shameful.now my 350 is gone and the manager couldn't help