Withdrawal from my 32days Notice account was decline

Thank you for reaching out to us. We understand how important these funds are for your school fees and stationery. A withdrawal from a 32-day Notice Account can only be processed after the full 32-day notice period has passed. If the notice period has not yet expired, the withdrawal will unfortunately be declined. Please confirm the date you requested the withdrawal so we can check if the notice period has been completed. If it has, we’ll assist you further to resolve this issue.

In order to proceed and for me to check this out, can you kindly provide the following details for verification, please. 🙏 Your Full Name and Surname Your ID number Your Account number