MK
MICHAEL K
1 reviews | Active since Nov 2021
17 Nov 2021, 09:35
Withdrawal Dispute
On the 24th of October, which it was Sunday. I made a withdrawal of R2600.00 and the ATM pulled out R1600.00 but on my cell phone it notifies that -R2600.00 is out where else in my hand I got only R1600.00. Then Monday morning on the 25th of October which it was Monday, I went to a Capitec branch to tell them my story. when I got they said they did file my issue and you shall get a respond within 7 working days, I then waited only to get a response today which is the 17th of November says my withdrawal dispute I filed was declined ,they couldn't help me. Please help.
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Replies (2)
Capitec Bank's replyOfficial
17 Nov 2021, 09:43Good day Michael
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Nov 2021, 09:43
Official
Good day Michael
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 21:39Hi Michael
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:39
Official
Hi Michael
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank