Withdrawal difficulties

Hellopeter i would like to tell a horrible experience i had today on 1 June 2020. I went to a local ATM here at mamelodi east, in Lusaka. @MK's place I went there to withdraw money and the other guy got there before me and he claim to experienced difficulties with his withdrawal. I did struggled to withdraw and the very same guy told me especially those black cards gives problems and offered to give a helping hand during the process he told me I chose the wrong option and he took out my card so fast by that time he was swapping my card. And he withdrew R2000.00 in there. After that incident i rushed to Mamelodi mall at capitec branch to report and stop my card because I didn't trust that it has truly stopped via App. When I got there they told me there is nothing they can do besides helping me to replace the card.