1 reviews | Active since Nov 2017
Withdrawal complaint
Capitec Bank cannot help for a withdrawal that did not come through of R3000. It was on the 3rd of November 2017 at Capitec ATM next to Capitec bank Centurion lifestyle centre. when the withdrawal failed with witness behind me I immediately contacted the bank as my mother was with me. Natasha S.C of Capitec Bank attended to us and reported the matter to Capitec and promised to have the matter resolved as we were next to the bank where the problem with the ATM occurred.
on the 6th of November 2017 i received a SMS from Capitec stating that the matter was unsuccessful. the reference to the query was ********** 0/ ********** . if this is how Capitec resolves queries for customers it is very unfair and unjustifiable when there was full evidence that the withdrawal was unsuccessful.
kindly help with a follow-up to this matter.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***