ZB
Zinhle B
1 reviews | Active since Jun 2024
10 Jun 2024, 12:51
Withdrawal
Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref ***
Can I please ge assistant urgently please I am not doing a loan it’s my sons money
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Replies (6)ZB
Zinhle B's updateReviewer Update
10 Jun 2024, 12:54Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's update10 Jun 2024, 12:54
Reviewer Update
Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's updateReviewer Update
10 Jun 2024, 12:55Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's update10 Jun 2024, 12:55
Reviewer Update
Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's updateReviewer Update
10 Jun 2024, 12:55Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's update10 Jun 2024, 12:55
Reviewer Update
Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's updateReviewer Update
10 Jun 2024, 13:34Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's update10 Jun 2024, 13:34
Reviewer Update
Hi I am really not happy with the service I got from capitec, I withdrew 700 from the ATM which I did not get went to the bank immediately they said they need to log an incident no one called my son has a school project tomorrow I need that money ref **********81
ZB
Zinhle B's updateReviewer Update
10 Jun 2024, 13:37*Capitec Bank Assistant*
10/06 CASE ***3 DMC Cash did not dispense SPARK ATM, 07/06/2024, In Progress
*Reference*: ***
*Specialist Team*: BSC Interbank
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
10/06 CASE ***3 DMC Cash did not dispense SPARK ATM, 07/06/2024, In Progress
*Reference*: ***
*Specialist Team*: BSC Interbank
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
ZB
Zinhle B's update10 Jun 2024, 13:37
Reviewer Update
*Capitec Bank Assistant*
10/06 CASE ***3 DMC Cash did not dispense SPARK ATM, 07/06/2024, In Progress
*Reference*: ***
*Specialist Team*: BSC Interbank
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
10/06 CASE ***3 DMC Cash did not dispense SPARK ATM, 07/06/2024, In Progress
*Reference*: ***
*Specialist Team*: BSC Interbank
Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.
Capitec Bank's replyOfficial
10 Jun 2024, 14:08Good day Zinhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply10 Jun 2024, 14:08
Official
Good day Zinhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank