1 reviews | Active since Jan 2017

31 Jan 2017, 09:08

Withdraw but no cash

<p>I have withdrawn R1500 from a standard bank teller on the N1 north terminal STDA7621 at 04:52:45pm on friday 27/01 it did not give me the money, although i noticed that it did take the moeny out of my account!!! I contacted capitec via a call and spoke to Ignatius ref ********** 1 and i also did forward the slip as attached here you can clearly see on the slip it shows requested R1500 and dispensed R0.00 please i need my money back i have 3 kids at home and i have many responsibilities i can't just go around and give money away!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Jan 2017, 10:07
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank