With Draw From ATM

I WENT THIS MORNING TO WITH DRAW MONEY FROM A ATM FROM STANDARD BANK AT A ENGEN GARAGE I THINK THE ATM WAS EMPTY AND DID NOT PAY OUT THE MONEY SO I WENT TO A NOTHER ATM AND IT SAID THAT THE MONEY WAS DRAWN OUT OF MY ACCOUNT, I PHONE THE CALL CENTRE AND THEY SAID THEY NEED TO INVETICATE THA MATTER IT WILL TAKE UP TO 30 DAYS?? HOW DO I GET TO WORK AND IT WAS NOT EVEN MY FAULT NOW I SIT WITH A PROBLEM WHAT IS HAPPING WITH SOUTH-AFRICA, AND THIS IS THE SECOND TIME IN 2 MONTHS THAT I HAVE PROBLEMS WITH BAD SERVICE FROM CAPITEC???