with CAPITEC You will NEVER be refunded for Card *****: They just want your money, your service and will never protect you.

I have never been so disappointed. This is my second review of the worst customer service with Capitec. I really think people need to know that if you're banking with capitec and your card gets swallowed by the bank machine. By that time you don't know if the machine is tempered with... And your phone is off, it's late and night. According to capitec, you are expected to stop your card immediately. So tell me, you supposed to just know and do it in seconds because the machine swallowed your card. How should I know that the machine is tampered with? I go online and i stop the card immediately after I saw notifications of withdrawals. I call capitec they say I should wait 8 working days.

They then call and say we can't refund you because you stopped your card after an hour. You know what is funny. The person who was talking with me I asked her some pressing questions and told her my situation at the time. She could not answer because as a human being she understood the situation I was in. Yet capitec put the blame on me. How was I gonna know that the machine is tampered with? They do investigations and they could see that this is card *****. Yet they say if I could have stopped it earlier they were gonna refund me. That is a **** and it shows that they are ***********. How were you gonna refund me if it was less money, so in respect you are saying if the ******* took a little money from my bank you were going to refund, but because they cleaned everything then nah you won't. I'm not done with capitec, i will go on every social media platforms, media, blogs newspaper, and TV shows, lawyers and express my experience with this BANK that can't protect clients