William Smith A Cancer Patient

Dear Capitec, I William Smith ID : ********** 184081 had spoken to an Agent that requested paperwork to assist with my loan reduction. Due to my battle with Cancer, I have recently "March and April" had 5 abdominal Operations and I have another Operation scheduled for June 2018. In my condition i acquired all the requested documentation and went to Capitec Bank Cradlestone Mall where I saw a lady agent and due to the fact that i had misplaced the Reference number given by the agent No one could help me and No one was willing to take the paperwork from me. The Agent did try find any Ref to this on her system. Please understand my ability to walk is limited. What can I do to rectify this problem. Sincerely William Smith ********** 0