Will i ever get the answer or help I need

Writing here again Richard Sofisa seems u can just communicate via email, and not surr what language I must speak. It seems this bank likes when they customers drown in debt cause they just making more and more money. Maybe I should take this further cause nobody calls to listen to why I want to make payment arrangements. I just get a stupid email. Iam saying again for the last time I have withdrawn from debt review RICHARD so would like to make payment arrangements with capitec to pay a specific amount every month. Can i get somebody else to assist me all my other creditors gave me the best service but seems Capitec enjoy customers frustrations. I send a email to CCS Enquiries they send me a settlement letter. Haai this is my last try and if now help then I GIVE UP. U fast to take legal action but do not want to help customers. Sort this out please