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Vimbai-Naye Chatitai
1 reviews | Active since Jan 2020
04 Jan 2020, 12:43
Why should Capitec charge me to replace a card swallowed by a Capitec ATM?
The Randurg Square Capitec ATM swallowed my card at about 21:30 last night, forcing me to have it blocked via the helpline labeled on the ATM. I went to the branch this morning and was charged R65 for a replacement.
Was I supposed to leave the card overnight in an ATM that's possibly been tempered with and not have it blocked to avoid being charged? What was I supposed to do to avoid getting charged by Capitec to replace a card taken by Capitec?
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Capitec Bank's replyOfficial
06 Jan 2020, 11:17I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 Jan 2020, 11:17
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank