Why no feedback?

I went on a Saturday to Capitec Bank in Galeria, Amanzimtoti for a loan and I wanted to open a bank account with them. After waiting I was helped by a male employee but he didn't have his card or key with him and he asked a female employee to help me. She said that she will see if I qualify for a loan and then I have to come back on the Monday! Hello, I do work. I gave her all the documentation she requested and explained to her that funds for my medical aid and gap cover's debit orders gets paid into my bank account every month and I had my bank statements to proof it. She still did not take that in consideration and said that I have to many debit orders. I explained again about the money getting paid into my account and that I want a loan to consolidate my debt and that I want to open an account for my salary paid into a Capitec account. She showed me that I was blacklisted at the Credit Bureau as a slow payer and on the Monday I sorted that out with the relevant company, as I was not a slow payer. I went into Capitec's internet site and complained about their service in Amanzimtoti. I got an e-mail from Ncebakazi Delani and I rep**** with documents on 29/10. No reply!