1 reviews | Active since Aug 2017
Why must I be inconvenienced due to your system
I purchased electricity on the app around 7 pm this evening. 1st attempted the sale didn't go through the app gave me an error, I waited for a while a tried again and it went through at 7:25, however I didn't receive the voucher. At 8:13 my account was debited again and this time around I still didn't receive the voucher. I called the call centre and they can see I didn't get the vouchers, they sent me one voucher and told them to reverse the second debit. But am told they can reverse this. I am extremely annoyed and prepared to close this Capitec account if I am not assisted to satisfaction on this issues. This is a clear system issue. Why must I be punished for this. What if this is my last money that I need to live on. I want my money bac****!
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Ntsakisi
As discussed telephonically on 28/12/2017, you are now reinbursed on 29/12/2017 as a once of goodwill gesture and therefore this matter is now resolved and closed.
Thank you for giving us an opportunity to engage you and resolve the financial aspect of this matter.
Kind regards
Donorique Wessels (Complaint Management Officer)
Complaint Management.
Good day Ntsakisi
As discussed telephonically on 28/12/2017, you are now reinbursed on 29/12/2017 as a once of goodwill gesture and therefore this matter is now resolved and closed.
Thank you for giving us an opportunity to engage you and resolve the financial aspect of this matter.
Kind regards
Donorique Wessels (Complaint Management Officer)
Complaint Management.