MA
Michele A

1 reviews | Active since Jun 2012

15 Aug 2016, 13:34

Why Is my Statement a Secret even from me ?

<p>I have a loan with Capitec which I pay via debit order every month without fail for over a year. Despite being a good paying customer they are unable to send me a statement. I have emailed several times and they just ignore me. Would I be ignored if I started skipping payments ? </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply15 Aug 2016, 14:31
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply16 Aug 2016, 10:47
Official

Good day Miss Airey

I trust that your matter has been resolved to your satisfaction.

Once again, I would like to apologise for any inconvenience caused.

Regards

Pheliwe Baartman