Why is my money missing?!!!

This bank doesn't even deserve even 1 star. I've worked for Capitec for almost 3 years but I've never seen such. Thing have deteriorated really. I sent money to a company's account on the 28th of March 2025 and then the very same day requested a recall because the reference on the payment was incorrect, so I wanted the money back to correct that and repay that company. To find out that the recall was unsuccessful I had to call, they didn't bother to inform me. Fine then I gave up on the recall because I was informed by a Capitec consultant that the money was paid to the company as originally intended.

Guess what?! It's been almost 2 months and the money is not in the company's account, they are still expecting a payment. When I called to find out what happened to my money I was told to wait 24-48 hours for them to find out what happened to my money, imagine my disgust, I have to wait again, after I waited 2 months. Fine, I waited. Today, I call to find out where my money went, guess what?! The consultant didn't even bother to log my case. The lady says I have to log a case to find out why the money is missing, you have to wait 3-5 days for that lol I've never been so shocked in my life!!!

I've been told stories about Capitec and I defended it every chance I got, tight now I am sooo disappointed. I do not trust Capitec with my money anymore, I'll be moving my salary, funeral cover and debit orders somewhere else!