Why I won't switch to Capitec as my primary bank

Hello Folks, I received this message on my app: "Switch and you could win! R20 000 to live better" ---------------------------------- When I went to get R20 notes change, your Balfour branch informed me that the only way to get cash there is at the ATM, and such is the same at all other branches. There are numerous small businesses and informal traders who still represent the largest part of the (many unbanked) economy, and those people do not have the capacity to keep change --we have to thus pay them with change. Even the supermarket holds onto their small notes. The ATMs typically dispense larger notes. While I understand that banks are trying to lower costs, I can NOT accept a limited services bank as my primary bank. My loyalty to my primary bank has much to do inter alia with them still employing human tellers who give me change, sometimes without even asking whether I am their customer.