Why I will be forced to bank elsewhere

The remote offerings of capitec bank - specifically internet banking, sucks. Before you can log in to internet banking, you need to take a selfie of yourself - and the verification of this selfie fails more oftern than not. Then when you do actually get a login to the banking app, the sessions time out before you have had time to decide what your wish to do. Repeat - same experrience. Then all sudden the site reports fatal error. Try to get help via whatsapp - good luck I will be forced to take my business elsewhere... At this bank there is zero compassion or understanding or customer needs