Why do capitec take long to solve our money issues if we are ******

Hi I am miss NC Malinga On the 31 December 2019 when I woke up I saw an SMS on my phone stating that R2640 went of from my account at 1:17, while I was looking at that my friend sent me R450 at6:21 then the SMS said the balance was R0,I phone capitec call center to report the incident they blocked my card and told me to go to the bank. When I got to the bank they couldn't assist told me to wait 14-30 days they will call me they still investigating the matter since the 31st I have never received any call went to the bank again they said they haven't even viewed my account they are lot of cases they have... Right now my daughter never went to school I can't continue with my business because my customers send money on the account, at the bank they said it on a negative if they is money sent to me they will take it