Why did Capitec freeze my account? When will they resolve the issue

My account is frozen. Capitec never even bothered to let me know. When I enquired the first time I was told I received money from a ********** source who is a third party to the transaction . I did a little investigation and went back with some information that suggests that there was no *****. I was now told that the 3rd person received funds in a Standard bank account and transferred funds to 9 people(I assume they suspect ********** activities) what I find unprofessional is Capitec expects me to bring the proof of payments received by the 3rd party. Capitec with all the resources cannot investigate and resolve this by themselves? Today the consultants said I have to keep following up to make sure this is resloved. All I am asking for is resolve the issue! If you need information from me, I am an email or a phone call away.I received funds from a Capitec client, I don't see why it's so difficult to get details from him as well. Your consultants struggle to get through to Forensic when they do get through they come back with useless information