KN
Khumbulani N

1 reviews | Active since Aug 2016

16 Nov 2016, 12:25

why debit my account twice in 2 days back to back

<p>Hi there.</p> <p>I missed a payment on 11/11/16 due to company not paying in time. Yesterday company paid me and you guys debit my account R845. Today another debit went off and I'm not sure as to why, the amount that was debited today is R838. Please let me know why you took that money as I'm due for my insurance today and the money you took is the 1 missing for my insurance premium and if I don't make the payment today please contact my insurance provider and explain to them.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply16 Nov 2016, 13:44
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

KN
Khumbulani N's update16 Nov 2016, 14:53
Reviewer Update

Will you contact MiWay and let them know why I can't pay their premium??? Why should I wait 3 days when you took my money both debits in a period of 12 hours??? Will you pay for my car if I get into an accident or car gets ****** Coz I couldn't pay my premium??.