KN
Khumbulani N

1 reviews | Active since Aug 2016

16 Nov 2016, 12:14

why debit my account twice??

<p>Hi there.</p> <p>I missed a payment on 11/11/16 due to company not paying in time. Yesterday company paid me and you guys debit my account R845. Today another debit went off and I'm not sure as to why, the amount that was debited today is R838. Please let me know why you took that money as I'm due for my insurance today and the money you took is the 1 missing for my insurance premium and if I don't make the payment today please contact my insurance provider and explain to them.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply16 Nov 2016, 13:43
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

KN
Khumbulani N's update16 Nov 2016, 15:08
Reviewer Update

Hi.

Please make sure you contact MiWay and explain to them why they have not received their premium as yet. And please make sure I'm covered for the month of November Coz I'm in this mess because of your employees.

Thank you