"Why Complicate Your Web User Interface If You Don't Have Skilled People to Assist?

Day-to-day banking with Capitec is straightforward, but getting hold of a skilled technical person for internet banking issues is extremely difficult. Customer care does not respond to emails, and phone calls are met with the response that technical issues are beyond the banks capability to fix. The regional manager deflects my concerns to the branch.

It seems my only option is to visit the branch to close my accounts.