Why cancel my policy?

Good day Capitec Bank

I had a funeral cover with Capitec Bank which I have been paying for 6 years . On Monday the of 10th March 2025 , I checked my policy status and discovered that you cancelled my policy , with below reason: 3 outstanding months 25 Nov 2023 25 Sep 2024 25 Jan 2025

I have been paying for 6 years and you decided to cancel my policy, it's not even consecutive months, it's 1 year apart.

I want all the monies I have been paying for 6 years otherwise I will report you to Ombudsman. I will inform Ombudsman that you cancelled my policy without my knowledge, you did not send me any emails, SMS or at least mention the cancellation of my policy on your Banking App Ever since I join Capitec funeral cover, I was never sent any yearly updated policy schedule. There is always money in my Capitec bank account why did you not deduct? Why are you quick to cancel policies because I would of paid the R112 if my policy was active? It's not even even 3 consecutive months but you cancelled my funeral cover, Why?. Why did you not sent SMS, Email or say something on the app so that I am aware of the missed premiums, Why?

My bank account is always busy, money coming in and going out, why did you not deduct?.

I will not be paying R112 for fun for 6 years. Return my money. I spoke to your consultant on Monday and told him I'm not happy about this.