why are we waiting.....,

I have contacted my branch Garden route mall for a credit application and was assisted by a very charming lady called Neliswa. This was on the 21st of October, since then I was asked numerous times to submit additional documents which I did. I have not heard anything and followed up via phone 2 weeks ago to find out that all my documents was received and someone will contact me. this was around the 28th of November. I have not heard anything, I called again this morning to be told my application expired. I was put on hold just to be cut of 20 minutes later. They called me back and told me someone will be calling me shortly but to now avail...still waiting Unfortunate :-(