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Gomolemo Gee-mo Mutle
1 reviews | Active since Feb 2019
09 Jan 2021, 08:01
Who's taking the blame???
Can Telkom and Capitec bank stop playing tennis with their clients? Capitec must just stop selling Telkom airtime and data all together. Capitec deducted money from my account twice after a purchase and never sent what was purchased (Telkom airtime and data). I was told to request an itemized billing from Telkom, I called twice and was promised one. I still haven't received anything. I am struggling with a purchase that was done on the 16th of December 2020. I'm just exhausted.
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Capitec Bank's replyOfficial
09 Jan 2021, 12:38Good day Gomolemo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Jan 2021, 12:38
Official
Good day Gomolemo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Gomolemo Gee-mo Mutle's updateReviewer Update
09 Jan 2021, 13:23Thanks for your response. However your replies are cliche and I have ran out of patience. I have probably spoken to more than 3 officials about the matter but it never gets resolved.
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Gomolemo Gee-mo Mutle's update09 Jan 2021, 13:23
Reviewer Update
Thanks for your response. However your replies are cliche and I have ran out of patience. I have probably spoken to more than 3 officials about the matter but it never gets resolved.