Who's responsibility is an out of order ATM?

<p>Almost everytime I try to use the Capitec ATM in Eikestad Mall, it's out of order. The fee for depositing money is 90c more for every R100 inside the branch (R1.70 for R100) than the ATM (80c for R100).</p> <p> </p> <p><br />The staff at the Eikestad Capitec branch refused that I can deposit my money for the same fee as the ATM deposito, even with the ATM not working. They said there are other cash-accepting ATM's in town and should rather used that if I don't want to pay the higher branch fee.</p> <p> </p> <p><br />So that leaves me with a few questions:</p> <p><br />1. Who responsiblity is an "Out of order" ATM?</p> <p>2. Who will cover the extra expenses (higher bank cost, fuel, parking, time comsumed etc) that I paid for?</p> <p>3. How can I know if an ATM is out of order before reach it? I don't want to carry cash and be unable to deposit it.</p> <p> </p> <p><br />I feel that in the case of an ATM not working and it is during operating hours for the nearest branch, that a client must be charge inside the branch the same as would been charged at the ATM.</p>