zZ
zeejarley Z

1 reviews | Active since Dec 2016

22 Apr 2017, 13:22

Who gives you the right to debit whenever you want

<p>I have had it with this nonscence. Money was deposited into my account today, for a reason. </p> <p>I have something very important that i had to pay. </p> <p>But you felt it was ok to debit this money 5 days before my pay date???!!!</p> <p>Who gives you the right to just take money from your customers whenever you feel like? Its *********!</p> <p>This is the second time this has happened! </p> <p>And all you receive afterwards is a sorry and a reversal. I dont want that. I want to be confident that it wont ever happen again. </p> <p>With service like this my money would be safer stashed under my matress.</p> <p> </p>

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Replies (2)
zZ
zeejarley Z's update24 Apr 2017, 06:59
Reviewer Update

Even more upsetting.

I posted to your facebook page. Not an offer to call or assist. I was told for further assistance to call your customer care line!!!

Capitec Bank
Capitec Bank's reply24 Apr 2017, 08:36
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank